1. General Provisions
1.1. These rules regulate the conditions of product returns and exchanges between the online store (hereinafter – Seller) and the buyer (hereinafter – Buyer).
1.2. By placing an order, the Buyer confirms that they have read and agree to the return and exchange policies.
2. Conditions for Product Returns
2.1. The Buyer has the right to return products within 14 calendar days from the date of receipt.
2.2. Returned products must meet the following conditions:
– be in the original and intact packaging (except for defective products),
– be undamaged and unused,
– retain their commercial appearance,
– be in the same configuration as received.
2.3. The Seller has the right to refuse to accept returned products if the return conditions are not met.
2.4. Returns of products in proper condition are conducted in accordance with Article 6.22810 of the Civil Code of the Republic of Lithuania.
3. Return Procedure and Refund
3.1. The Buyer must inform the Seller about the product return by email or phone.
3.2. Refunds for returned products will be processed within 5–7 business days from the date the products are received at the Seller’s warehouse.
3.3. If the product was paid for using a coupon, the coupon will be refunded. Gift coupons are not exchangeable for cash.
4. Product Exchange
4.1. Product exchanges are conducted according to the product return rules.
4.2. If the Buyer wishes to exchange a product, they must contact the Seller and agree on the exchange conditions.
5. Liability and Additional Conditions
5.1. The Buyer is responsible for incorrect information provided regarding returns or exchanges and agrees to cover any additional costs arising from this.
5.2. The Seller commits to processing returns and exchanges timely and fairly.